Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
Reply
Aspirant

Camera goes out of focus

I have 3 Arlo Go cameras which all do the same thing. They are in focus and then go out of focus then they will come back in to focus. I have cleaned the lenses but it still happens.

Message 1 of 6
Guru

Re: Camera goes out of focus

It's not a focus thing since the lenses are fixed focus. WHat's likely happening is pixelation causing the image to blur since it is at a much lower resolution. The cause can be due to signal strength/quality between the camera and cell tower. Does it happen on all videos or just some? What does the signal strength indicator for the camera look like?

Message 2 of 6
Aspirant

Re: Camera goes out of focus

Thanks for the reply. I use my cameras to watch live views of my sheep in the field. It happens at some time on all of the 3 cameras at some time. The signal strength is usually good, but I must admit I haven't looked at the strength when the pictures go blurry. Is there any thing I can do to prevent this happening? Thanks Ann
Message 3 of 6
Guru

Re: Camera goes out of focus

The exact positioning may be the issue. Use your cell phone (if using the same carrier as the cameras) and move around to see how the signal changes. If on a different carrier, move a camera around to do the same thing.

Message 4 of 6
Aspirant

Re: Camera goes out of focus

@jguerdat I've tried moving them around and looking at the signal strength when they go blurry, and I'm afraid nothing seems to stop it. I certainly thought the signal strength would be the problem, but they can be blue even when the signal strength is very good. Thanks for your continued support. Regards Ann

Message 5 of 6
Guru

Re: Camera goes out of focus

This is beyond what the user forum can provide. You'll need to open a new case with support for more help. It may be a problem with your cameras which isn't something we can fix.
Message 6 of 6