Camera goes out of focus

[moprabbit]

I have 3 Arlo Go cameras which all do the same thing. They are in focus and then go out of focus then they will come back in to focus. I have cleaned the lenses but it still happens.

[jguerdat]

It's not a focus thing since the lenses are fixed focus. WHat's likely happening is pixelation causing the image to blur since it is at a much lower resolution. The cause can be due to signal strength/quality between the camera and cell tower. Does it happen on all videos or just some? What does the signal strength indicator for the camera look like?

[moprabbit]

Thanks for the reply. I use my cameras to watch live views of my sheep in the field. It happens at some time on all of the 3 cameras at some time. The signal strength is usually good, but I must admit I haven't looked at the strength when the pictures go blurry. Is there any thing I can do to prevent this happening? Thanks Ann

[jguerdat]

The exact positioning may be the issue. Use your cell phone (if using the same carrier as the cameras) and move around to see how the signal changes. If on a different carrier, move a camera around to do the same thing.

[moprabbit]

@jguerdat I've tried moving them around and looking at the signal strength when they go blurry, and I'm afraid nothing seems to stop it. I certainly thought the signal strength would be the problem, but they can be blue even when the signal strength is very good. Thanks for your continued support. Regards Ann

[jguerdat]

This is beyond what the user forum can provide. You'll need to open a new case with support for more help. It may be a problem with your cameras which isn't something we can fix.