Arlo go mobile hd security camera

[Thompson875]

Recharge cable went broken and warranty service send me a new arlo unit. I deleted my arlo camera to my account but it is still recording into the cloud. That's why I can not attached the new camera to my present account because the qr-code is the same. What can I do? There is no camera at all but the cloud service function is online which I can not touch?

[StephenB]

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@Thompson875 wrote:
That's why I can not attached the new camera to my present account because the qr-code is the same. 

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I don't think that is an issue - the system generates the QR code, it's not linked specifically to the camera.

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@Thompson875 wrote:
I deleted my arlo camera to my account but it is still recording into the cloud. 

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If you deleted the camera from your account, it shouldn't be saving recordings there (and it shouldn't be listed in your account's device list at all).