Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 9 Replies
  • ‎2021-09-30 11:40 AM
  • 2986 Views
  • 1 Like
  • 3 In Conversation
Tiredofthiscrap
Initiate
Initiate
‎2021-09-30 11:40 AM
So this has been going for about 2 years off and on! I have 2 arlo go cameras. The subscription will sometimes reset overnight at the end of the month. Lately the cameras have not reset and stay offline until I cancel the subscription and start a new one. They immediately comeback online. I’ve talked to countless reps on the phone and end of having me redo the subscription. Is there a solution to this? Please help!
Labels:
0 Likes
Reply
Message 1 of 10
2,986
9 REPLIES 9
NoTime
Aspirant
Aspirant
‎2021-10-01 08:20 AM

It seems that Arlo won't do much with helping with subscriptions I have problems and after being told the problem have chosen to ignore me. 

0 Likes
Reply
Message 2 of 10
2,963
JessicaP
Arlo Employee Retired
‎2021-10-01 09:20 AM

Hey Tiredofthiscrap and NoTime,

 

Are you referring to your mobile service with your Arlo Go or Arlo Secure Subscription?

0 Likes
Reply
Message 3 of 10
2,961
Tiredofthiscrap
Initiate
Initiate
‎2021-11-02 06:53 AM
I know this is a late response but again it is for the my entire subscription. I have arlo pros and the go’s. Arlo Charges me and won’t rest the subscription unless I cancel it and redo it and it’s up within 5 mins! Cameras have been down 2 days now again!
Reply
Message 4 of 10
2,892
JessicaP
Arlo Employee Retired
‎2021-11-02 11:35 AM

You mentioned that you contacted the support team in regards to this. Let me reach out to you via private message to gather more information from you.

0 Likes
Reply
Message 5 of 10
2,885
NoTime
Aspirant
Aspirant
‎2021-11-05 07:52 AM

please do contact me via email. 

 

MONTHS this has gone on for months.....

I am about to call my local TV station for help in getting this fixed. The Call of Action Line.....I can't do this anymore.

0 Likes
Reply
Message 6 of 10
2,863
JessicaP
Arlo Employee Retired
‎2021-11-05 01:27 PM

I would suggest for you to navigate to Settings > Support in the Arlo App for service options available to you including live chat.

0 Likes
Reply
Message 7 of 10
2,854
NoTime
Aspirant
Aspirant
‎2021-11-08 06:01 AM

This is what is happening to me. I even got a Level 3 person and they can't help. 

0 Likes
Reply
Message 8 of 10
2,813
JessicaP
Arlo Employee Retired
‎2021-11-08 01:39 PM

Let me reach out to you via private message to gather more information from you.

0 Likes
Reply
Message 9 of 10
2,803
NoTime
Aspirant
Aspirant
‎2021-11-14 08:18 AM

I wanted to show everyone how absolutely crazy my account is with Arlo and my  3 GO cameras.  Here is just one incident of billing and credits and over billings. There isn't any way to get charged 94 dollars for 2 Arlo Go cameras. This is insane!!!!  One camera runs through minutes and they charge me and the other camera has to re-subscribe. 

 

Sep 13

Credit

add tags

-$33.45

0 Likes
Reply
Message 10 of 10
2,794
Discussion stats
  • 9 Replies
  • ‎2021-09-30 11:40 AM
  • 2987 Views
  • 1 Like
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.