Arlo Go battery error when charging

[tracydavisoin]

So we got our second arlo go cam last week and set it up at my stable yard.  but today when i went to charge them both one is ok and the other is not.  never had this before any thoughts

[TomMac]

Try and swapping batteries and/or locations to see if problem follows camera

[jguerdat]

Is the ambient temp below freezing?

[tracydavisoin]

hi

it was last night yes 

[jguerdat]

None of the Li-ion batteries will charge when below freezing. The red exclamation mark is that notification (should have also gotten a message across the camera on the Devices tab about being too cold to charge).

[tracydavisoin]

ah that would explain it then 🙂 thanks so much for your help