Arlo Go & Alarm/logging in issue

[Tucky]

When camera detects motion, alarm sound but I cannot get logged onto cameras for about 18 minutes, and cameras only detect motion once during that time. Also cannot change duration of alarm, stuck at 180 seconds.

[ShayneS]

Hi @Tucky

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[Tucky]

Still unable to log onto camera immediately after detecting motion. Usually have to wait at least 18 minutes. Ridiculous. Nobody knows why.

[ShayneS]

Is the connection issue occurring on the web portal & Mobile app?