Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2020-07-05 03:46 PM
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Tucky
Aspirant
Aspirant
‎2020-07-05 03:46 PM

When camera detects motion, alarm sound but I cannot get logged onto cameras for about 18 minutes, and cameras only detect motion once during that time. Also cannot change duration of alarm, stuck at 180 seconds.

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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-07-07 10:53 AM

Hi @Tucky

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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Tucky
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Aspirant
‎2020-09-25 04:51 PM
Still unable to log onto camera immediately after detecting motion. Usually have to wait at least 18 minutes. Ridiculous. Nobody knows why.
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ShayneS
Arlo Moderator
Arlo Moderator
‎2020-09-28 04:14 PM

Is the connection issue occurring on the web portal & Mobile app?

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