Arlo Go always stays in black and white

[Sarrahbrianne]

This is my second try at the arlo go. I do have this on a woodline but it constantly stays in black amd white . I will view live feed in black and white( like its in night mode) and when i stop the feed and the last screen shot is saved on my screen its saved in color! Ive tried everything this sucks! Help!

[TomMac]

Pull the battery pack to reset the camera then replace...if if continues , contact Netgear Support

[Sarrahbrianne]

Done both already!

[Sarrahbrianne]

Its great as soon as i pause the feed it goes to color so i know there is enough light and its working. It just sucks verizon only says pull battery and netgear keeps sending me to verizon.

[JamesC]

Sarrahbrianne,

It sounds like there isn't enough light where the camera is located if it keeps switching to black and white. Consider relocating the camera (to test) to a well lit environment to make sure the camera is working correctly. Does it stream in color?

JamesC

[Sarrahbrianne]

It streams off and on in color there is good light... the second the video recording is done and it stops the feed w the play button in cenyer of screen its totally in bright color .. makes no sense!