Arlo Go (VML4030) not being found by app

[nurturesource]

We have 2 of the Go, with the Arlo LTE sim cards on board. I've followed the instructions to add the devices to my account, but the cameras aren't being found.

What else can I try? Both are VML4030 Arlo Go

[jguerdat]

I assume you've got good cell coverage where you're trying to set these up? Have you tried a computer browser?

[nurturesource]

Yes, we have good coverage AND I tried on a browser first.

[jguerdat]

Try this to reset the cameras:

https://kb.arlo.com/en_US/1202749

[nurturesource]

Ok. I'll try that.

[nurturesource]

This didn't work, either...

My SIM cards are shown in the attached photo.

[JamesC]

nurturesource,

Which model Arlo Go do you have? Take a look at this article for more information on which SKU matches which provider: How can I tell who my Arlo Go service provider is?

JamesC

[nurturesource · Accepted solution]

Thank you for the reply.

I ended up calling Tech Support. When resetting the cameras, I hadn't completed the process.

All set now.