Arlo Go Night Vision Not Working. Just shows grey. Tried removing battery but still shows same.

[Kenso]

Hi Team my new Arlo Go works well except for the night vision, there is just grey? I have it turned on in settings? I have tried removing the battery and waiting a minute but I get the same thing? (sound recourds fine) Paul

[JessicaP]

Hi Kenso,

Do you have a screenshot that shows a grey screen when on night vision? Make sure that your night vision is turned on. You can read here to make sure your night vision is on for sure: Is night vision working on my Arlo camera? 

[Kenso]

Hi yes the night vision is on, https://my.arlo.com/hmsweb/users/library/share/link/F5E3CAA8B01477BF_201907  the night vision on the arlo go is really bad compared to the other arlo cameras.

[JessicaP]

Looks like that link is not working for me. Let me reach out to you via private message regarding this.

[Kenso]

Did you get my link?

[JessicaP]

I sent you a private message to gather some information from you. Hope to hear from you soon.

[Kenso]

Hi Jessica how do I find private messages?

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@JessicaP wrote:

I sent you a private message to gather some information from you. Hope to hear from you soon.

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[JessicaP]

On the top-right corner of the page, you should see an "envelope" icon next to your username, which will lead you to the private messages page.

[Jblohm5890]

I'm having the same issue. My home Arlo pros look great the Arlo go is washed out gray....

[JessicaP]

Hey Jblohm5890,

Have you tried turning off the night vision and turning it back on to see if that helps? Could you provide a screenshot that shows your Arlo Go looking washed out with night vision on?