Arlo Go Mobile Goes Offline Often.

[fotografola]

Hi!

I bought a Arlo Go Mobile HD, i don´t use Wifi, only by Sim-card.

My camera goes offline very often, then on, then off, then on, then off.............. all day long

Anyone who can help me?

I have full reception to my ISP supplier.

[jguerdat]

It might be worth removing the camera from Settings, My Devices and starting fresh.

[fotografola]

Hi!

NO, this didn´t help.

[ShayneS]

@fotografola

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Knuckledragger]

I have 28 cameras and use them for work.  Almost daily one will go off line....  Incredibly frustrating..  After a year of useing these I have determined they just are not very reliable.  Hopefully they will improve or there will be a better product developed.   I just hope it’s soon!

[japratscher]

mine went off line and never came back on, cant help think its arlo causing these problems with there updates, I had this camera for a year and nothing but a headach, problem after problem and tech support is just as bad as these cameras, I have case tickets on all my problems, and nothing gets fixed, my camera is 3 states away, so its not like i can go and pull the battery out and restall it, should mention i have 3 bars of service then it will go to 1red bar, would that be a bad sim card, any help would be great

[ShayneS]

Hi @japratscher

Who is the carrier for the Arlo Go? If it is not Arlo (we can handle that), it may be a good idea to give them a call and see what they say.

[japratscher]

arlo plan, but customer support said they cant help, that i have to check the battery first, the battery is only 5 months old, and the camera is 3 states away, so basically  there is nothing that can be down, I just wish they would stop all these updates because they messing up the cameras

[fotografola]

I got help from Arlo support, iám sending the camera back, hopefully i will get a new cam. And i hope that it will work properly.

[Marty123]

I have had a GO since 3 weeks, the first one already returned, according to Arlo customer support its malfunctioning. I have a new one, but this is also not working. Even with 4 bars on my cell phone. Keeps going offline. I may have to start looking for a different brand, a pity because I like the way they function in a wifi environment.

[ShayneS]

@Marty123

What firmware version is the Arlo Go running & what version of the Arlo Mobile App are you using?

[japratscher]

2.7.2 25500 on the app not sure on the arlo go. But updates are done automatically by Arlo.

[Dottiemae127]

The firmware didn’t update and it’s taking to long

[Marty123]

App Version 2.7.4
But the device is offline most of the time so can’t tell what firmware I have,. To be honest I don’t have a good experience at all with this Arlo Go product, its just mot working as its supposed to do. So I may just return it and look elsewhere

[ShayneS]

@Marty123

  Have you tried contacting customer support regarding this issue? I have attached the link here for you -  Arlo Tech Support

[japratscher]

for what so they can give me another case ticket, there is 3 of them already on diffrent problems i am having with this camera and app, and nothing gets fixed. this whole thing is a joke.