Arlo Go Mobile Goes Offline Often.
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Hi!
I bought a Arlo Go Mobile HD, i don´t use Wifi, only by Sim-card.
My camera goes offline very often, then on, then off, then on, then off.............. all day long
Anyone who can help me?
I have full reception to my ISP supplier.
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Troubleshooting
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It might be worth removing the camera from Settings, My Devices and starting fresh.
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Hi!
NO, this didn´t help.
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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I have 28 cameras and use them for work. Almost daily one will go off line.... Incredibly frustrating.. After a year of useing these I have determined they just are not very reliable. Hopefully they will improve or there will be a better product developed. I just hope it’s soon!
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mine went off line and never came back on, cant help think its arlo causing these problems with there updates, I had this camera for a year and nothing but a headach, problem after problem and tech support is just as bad as these cameras, I have case tickets on all my problems, and nothing gets fixed, my camera is 3 states away, so its not like i can go and pull the battery out and restall it, should mention i have 3 bars of service then it will go to 1red bar, would that be a bad sim card, any help would be great
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Hi @japratscher
Who is the carrier for the Arlo Go? If it is not Arlo (we can handle that), it may be a good idea to give them a call and see what they say.
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arlo plan, but customer support said they cant help, that i have to check the battery first, the battery is only 5 months old, and the camera is 3 states away, so basically there is nothing that can be down, I just wish they would stop all these updates because they messing up the cameras
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I got help from Arlo support, iám sending the camera back, hopefully i will get a new cam. And i hope that it will work properly.
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What firmware version is the Arlo Go running & what version of the Arlo Mobile App are you using?
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But the device is offline most of the time so can’t tell what firmware I have,. To be honest I don’t have a good experience at all with this Arlo Go product, its just mot working as its supposed to do. So I may just return it and look elsewhere
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Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support
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for what so they can give me another case ticket, there is 3 of them already on diffrent problems i am having with this camera and app, and nothing gets fixed. this whole thing is a joke.
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