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Arlo Go Cameras - going offline very frequently

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Lawtonwood
Aspirant
Aspirant

I have 4 Arlo Go cameras served by the Verizon Network.  I have unlimited Data and this is not the issue.  I have owned the cameras for around 6 months.  I had no issues with them going offline until the last month or so.   I have 3 of 4 cameras going offline consistently, usually just minutes after they connect to the network.  Then I have to reboot and it happens all over again.  Sometimes they stay online for 5 min, or a couple hours, to a day.  No rhyme or reason to it.  They are in the same locations as they have been since I purchased, and I have tried to switch around the cameras to see if this helped.  Batteries are charged.  Strong cell service in all locations, at least 3 bars at all times.  

 

Any suggestions on what to try?

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ShayneS
Arlo Moderator
Arlo Moderator

Lawtonwood,

 

What firmware versions are your cameras on? I have attached the firmware release notes here for reference - Firmware

 

 

Lawtonwood
Aspirant
Aspirant

1.096.3.0_1.8.56.0_4

 

It is an Arlo Go Verizon Wireless, I thought the firmware updated automatically? 

 

 

ShayneS
Arlo Moderator
Arlo Moderator

Do you have ease of access to these cameras?

 

Lawtonwood
Aspirant
Aspirant

Yes I do

ShayneS
Arlo Moderator
Arlo Moderator

Lawtonwood,

 

Have you tried to remove and insert the sim card and reboot?

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