An update is now starting to roll out for Arlo Go users who experienced offline issues with their camera. We expect it to reach all Arlo Go cameras in the coming week. Users may need to reboot (remove/re-insert the battery) and recharge the battery to receive the update, if your camera is already back online, no further interaction is necessary.
Additionally, we would like to clarify that this issue was not related to the 3G shutdown that has occurred on some carrier networks.
Thanks for your patience and understanding. We'll continue to closely monitor your feedback to ensure your issue has been resolved.
Mine are back up and working for 3 days now. Actually better than they were before for some reason.
The load time for the Live feed seems to be much better than before. Why I have no idea.
Let's hope it lasts.
AT&T update appears to have worked since all of my cameras are now online and functional again. However, I've noticed the schedules don't appear to be working. They say they are armed, but not really until I manually disarm them and put them back on the schedule will the actually arm. Then on the app despite the scheduled time they remain disarmed. Is this a byproduct of the recent update?
I have struggled to find a compatible Sim card rather than using the servers of AT&T or Verizon I did not have T-Mobile service for my camera I have found the solution that corrects it all with a prepaid Sim card as long as you have either AT&T or T-Mobile service simply go with the link below and use purchase ( EIOClUB) SIM card. I purchased mine off of Amazon for $5 and prepaid for the amount of usage. Cheaper than having to have a service plan for me. Thanks for all the help and feel free to contact me for any questions. Good luck all
Kevin, does that SIM card work with an AT&T Arlo Go? I tried a T-Mobile prepaid sim in my AT&T Arlo Go and it would not work.
I'd be interested in getting that camera back online for $5/month. Am not interested in spending $20/month for an AT&T card, even if the issue has been fixed.
Thanks, Kevin. You said you are "Thinking of buying a card for the Arlo as well". For clarification, have you verified that card works in an Arlo camera that is AT&T specific?
I was told the T-Mobile card would work in my Arlo Go. Nope, didn't work.I tried to unlock my Arlo Go but got a message that it was not an AT&T device.
I suspect there is something proprietary in each Arlo Go that prevents it working on another network.
Arlo has the worst customer support!