Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo Go Camera Goes Offline

Reply
Discussion stats
  • 1 Reply
  • ‎2019-02-11 06:07 PM
  • 1202 Views
  • 0 Likes
  • 2 In Conversation
Rhaekyzar
Follower
Follower
‎2019-02-11 06:07 PM
My camera goes offline, but still appears to be online. I can't tell it's offline unless I try to reset it with the app. I also did not receive a notification that it came back online. Is this a typical problem?
Labels:
0 Likes
Reply
Message 1 of 2
1,202
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2019-02-13 01:30 PM

Hi @Rhaekyzar

 

I have a few questions for you.

 

What firmware version is your Arlo Go running?

 

What version of the Arlo Mobile App are you using?

 

What device/model/OS are you using to run the app/view the camera?

0 Likes
Reply
Message 2 of 2
1,163
Discussion stats
  • 1 Reply
  • ‎2019-02-11 06:07 PM
  • 1203 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.