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Re: Arlo GO disconnecting constantly

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Hi,

Purchased 1 Arlo GO mobile camera last summer. So far, the experience has been disappointing. It does not fulfill my expectations of a reliable mobile camera (I wanted to have a backup security system in case my wifi cameras would go offline for any reason). This Arlo GO camera keeps disconnecting and showing offline in the App. I have reset many times but it eventually will go offline after some time (hours or days). I even changed the location but made no difference. 

I noticed that when I have the camera run on battery only, it seems to work. Once plugged in (which is the only way for me to make this work), the camera will eventually go offline (the battery is charged - it is not running out of juice).

So is this camera defective OR not able to stay connected to the data network while plugged in? anyone experience the same thing? 

This is very frustrating - especially for the high investment that this was (plus the special data plan I had to purchase upfront with a local provider - Tele 2 here in Sweden). so much money for so little result. At this point, I would return the whole damn thing.

Any help would be appreciated. Thanks.

 

 

 

 

Model: VMC3030 | Arlo Wire-Free Camera
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Arlo Moderator
Arlo Moderator

Hi TerrySE,

 

Try reading this article to learn how to troubleshoot if your Arlo Go camera keeps going offline: My Arlo Go camera is offline; how can I troubleshoot it?

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Aspirant
Aspirant

I have the same problems with my Arlo 3 cameras. Sometimes they go off and come back.

And in the last two weeks they have stayed in offline for five times. I have to restart the hub and after about ten minutes the cameras is online again, but for how long this time??

So expencive and so bad quality.

I,m also live in Sweden and have Telia as my provider.

Model: VMC4040P | Arlo Pro 3 Wire-Free Camera
Community Manager
Community Manager

bjojje,

 

Poor signal strength can result in the behavior you're describing. How far from the SmartHub are the cameras? What does the signal strength icon show?

 

JamesC

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