ARLO GO is reconnected to the network

[NanNan]

I just got the New ARLO GO camera from amazon.com.

I change the simcard from the original Arlo Mobile to Local service provider in Thailand. The first testing simcard (Local service provider) was fine no connecting issue at all. I can play live camera at anytime from my phone.

Then, I change the simcard to another one same service provider (with unlimited internet connection, 4Mbps speed). The camera start going offline many times and my e-mail has received at least 20++ notification e-mails per day, mention "your Arlo Camera is reconnected to the network." (as shown in attached photos)

My question are:-

1) what's wrong with the camera or simcard?

2) how to stop receiving those 20++ notification e-mails?

3) is it normal that the Arlo Go will go offline when NO Motion is detected? 

[JamesC]

NanNan,

If it worked without issue using the previous sim card and service provider, it sounds like the signal strength at that location could be poor through the new sim/service provider. Poor signal strength could be causing the camera to drop offline.

JamesC

[Neid24]

If it loses connection do we need to go back through the entire setup process again?  Shouldn’t it connect automatically?

[jguerdat]

It should be automatic.

[Gmaio64]

Hi guys, I've same problem with my arlo go, my (same) question is: how to stop receiving those boring notification e-mails?
Thanks an regards.

[Gmaio64]

No one is able to answer?
Just reply if it possible or not. It will be enough as a reply.
Thanks and regards.

[ShayneS]

Hi @Gmaio64

Which notifications are you  trying to shut off?

[Gmaio64]

Notifications, via email, received upon reconnection to cellular network of the camera arlo go.
As per subject and previous post.
Thanks and regards.

[Karuna]

Hello.  I had this notification going on for over a week this month, but finally stopped and after numerous support calls, it was surmised that it was a faulty cellular tower.
No notifications for a week until last night after I fell asleep - so did not get the notification until this morning.

My question: With this notification of camera being reconnected - is this always a case of cellular disconnect?  The reason I am asking is because of my camera being shut off without my own doing. I do not receive these notifications when the camera is turned off.  I want to be sure that when this notification is sent, it has to do only with cellular connect.

[Gmaio64]

Hi, my camera is always on, so the e-mail I (still) receive are due to cellular disconnect/reconnect.
Right now the best way to survive to e-mail "spam" was to route those mails to junk basket.
No other way to solve? Thanks and regards.

[ShayneS]

@Karuna

  Have you tried contacting customer support regarding this? I have attached the link here for you - Arlo Tech Support