7 days cloud storage

[edwius]

Hello, I have been using Arlo Go since 2020. From 2020 until August 2025, I was able to get free 7-day cloud storage. However, starting in August 2025, it stopped working, so I had to buy a subscription to continue using the 7-day cloud storage. Why was my free storage terminated? Is it possible to get the free storage back, as it was for the past five years?

[DannyBearAgain]

It seems a shame that you had to get arlo support to fix the arlo forever 7days free cloud storage by buying a forever subscription.

Just be aware that you are at risk of being forever subscription charged even if you cancel the subscription.

[Edinburgh_lad1]

You should contact the office of fair trading in your local authority to report that. I was ashamed to have Arlo branding at the front of my house as a result of these practices so I removed it - I cannot offer my support to a company at all that employs devious practices just because they hadn't thought through their business model properly in the first place. 

[ShayneS]

Hi @edwius 

Thank you for bringing this to my attention. You should still have access to the 7-day rolling cloud storage for the Arlo Go camera. I am escalating this to the team for further review and will also request a refund for the subscription you purchased.

[ShayneS]

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

[redwood66]

I also cannot see the free 7 day cloud storage in the app. Neither can my parents. How will this get fixed?

[redwood66]

I also cannot access the free 7 day storage on the app. We have 2 Pro 2s and 3 Pros. My parents also cannot access the 7 days on the app.

[ShayneS]

@redwood66 Thanks for letting me know, I added this info for the team. 

[ShayneS]

@redwood66 

I see you do not have any rules set for your modes. Can you try adding some rules for your devices and let me know if you're still experiencing this symptom?