Trouble buying the arlo secure multi plan..

[Johnd123]

Hi,

This is has been an on-going issue and Arlo can't seem to fix it.

I have been unable to buy the arlo secure multi plan for a year now so none of my footage gets saved. 

Yesterday when I tried to buy it, it only took 30 cents instead of the full amount and then it didn't show that it was activated on my account.

[ShayneS]

Hi @Johnd123 

Are you using this website when browsing for an Arlo Secure plan? https://www.arlo.com/en-us/arlosecure.html

[Johnd123]

No, the mobile app.

[StephenB]

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@Johnd123 wrote:

No, the mobile app.

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Try subscribing from a PC (my.arlo.com).

[Johnd123]

That did not work. I found out a few days ago that I was paying $300 a month to Arlo. I guess everytime I paid, it adds on to the existing subscription.

Whenever I bought the plan, it didn't apply it to my account though.

Arlo has no problem taking my money but won't help fix the issue.

[StephenB]

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@Johnd123 wrote:

That did not work. I found out a few days ago that I was paying $300 a month to Arlo. I guess everytime I paid, it adds on to the existing subscription.

Whenever I bought the plan, it didn't apply it to my account though.

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Tagging @JamesC and @ShayneS so they can escalate.

You might also try contacting your credit card company to dispute the charges, and/or deleting the payment method on your account.

[Johnd123]

It was via PayPal and PayPal wouldn't help. 

I really just want the subscription plan to work. Is there a phone number to Arlo?

[Johnd123]

 Can someone at Arlo help me? You have no problem taking my money but the arlo secure multi plan won't activate.

[ShayneS]

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43393029

[Johnd123]

I was talking with someone but the line dropped and she hasn't called back... ?