Scratch Arlo Secure Code

[Andrey11]

Hello,
So I recently purchase an "Arlo Go 2" in the box I also received a scratch off secure code for 24months subscription plan. But when I tried to use it it says invalid code. How this could of happened that the code is invalid when the card wasn't scratched off? Is there any possibilities to resolve this? 

Thanks,

[ShayneS]

Hi @Andrey11 

Are you still experiencing this symptom with the subscription code?  

[Andrey11]

Hello, yes

[ShayneS]

Thanks for verifying, I just escalated this for you and support will be reaching out as soon as possible.