Recordings aren’t showing up in library

[Ekat]

I set up my Arlo go 2 camera and the recordings were in the library. I removed the device because I set it up under the wrong account now when it detects motion the recordings don’t show up in the library. I have two other Arlo cameras and those recordings are still showing up

[StephenB · Accepted solution]

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@Ekat wrote:

I set up my Arlo go 2 camera and the recordings were in the library. I removed the device because I set it up under the wrong account now when it detects motion the recordings don’t show up in the library. I have two other Arlo cameras and those recordings are still showing up

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You lost the subscription when you onboarded it to the new account.  Older cameras (pro, pro2) have 7 days of free cloud storage.  Newer cameras (starting with the Ultra in 2018) don't.

If the subscription in the other account was paid, you likely need to cancel it.  If you were still in the trial subscription, then you will either need to add the Go 2 to your existing subscription plan (if you have one), or you will need to get an Arlo Secure subscription for the camera.

[Ekat]

If I shared that device with my friends will they need an arlo secure subscription to see the recordings as well?

[StephenB]

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@Ekat wrote:

If I shared that device with my friends will they need an arlo secure subscription to see the recordings as well?

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No.