Arlo|Smart Home Security|Wireless HD Security Cameras

Not Recording Video Fixed

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Ahzoov
Tutor
Tutor

Suddenly the buttons on the app (over the GO 2 video) disappeared and I could no longer record video or take a snap shot. 

I simply reinstalled the camera and everything is back to normal. 

 

However, this time I installed the camera to my WiFi. 

My question is this: How do I know that the camera is still using my the phone number it came with? Is there a way to test it, other than turning off my WiFi? Which I guess might be the plan.

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jguerdat
Guru Guru
Guru

I've seen this on occasion and it's not just with the Go 2. A force close of the app and reopening should help.

Ahzoov
Tutor
Tutor

I turned off the web and sure enough, couldn't get the camera to work. Having been in the "hi tech industry" for years, I performed everything you can do including reinstalling the camera. Verizon finally gave up and is sending me a new sim card. So, we'll try that. 

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