Library Delay

[Bitmanis]

My arlo camera library is not showing videos from the night until its 12pm. 

What can I do? Tryed to change the time zones but no changes, the problem still exists.

[Bitmanis]

Any suggestions, help? Please

[BrookeN]

Have you tried to uninstall the app and reinstall it?

[Bitmanis]

Yes I tryed, but no changes..

[BrookeN]

Please reach out to support within the app. They will be able to investigate this further with you. 

[Bitmanis]

There is only a virtual assistant who can answer me and it doesnt help..

[jguerdat]

Do you have a subscription? That's needed to talk to official support. If needed, buy a monthly single camera plan for your camera so you can contact them. Once done, cancel the subscription.

[BrookeN]

@Bitmanis you are on a trial subscription still so you should be able to reach out to support. What happens when you follow these steps? 

https://www.arlo.com/en-us/support/

[StephenB]

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@Bitmanis wrote:

My arlo camera library is not showing videos from the night until its 12pm. 

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What country are you in?

We have seen reports of this in Australia and New Zealand, but I don't recall seeing them from folks in other countries.

[Bitmanis]

Yes I am on trial version.

Happens only simple steps what to do but nothing that solves the problem and no chance to talk with a real people on live chat or call..

[Bitmanis]

I am from Latvia (Europe).

Do you know how people solve their problems like this one in Australia and New Zealand?

[StephenB]

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@Bitmanis wrote:

no chance to talk with a real people on live chat or call..

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@BrookeN's link shows you how to get phone support. 

[StephenB]

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@Bitmanis wrote:

Do you know how people solve their problems like this one in Australia and New Zealand?

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Arlo has to fix it.  Not sure if that has been done already for Australia.