Arlo|Smart Home Security|Wireless HD Security Cameras

Library Delay

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Bitmanis
Aspirant
Aspirant

My arlo camera library is not showing videos from the night until its 12pm. 

What can I do? Tryed to change the time zones but no changes, the problem still exists.

12 REPLIES 12
Bitmanis
Aspirant
Aspirant

Any suggestions, help? Please

BrookeN
Arlo Moderator
Arlo Moderator

Have you tried to uninstall the app and reinstall it?

Bitmanis
Aspirant
Aspirant

Yes I tryed, but no changes..

BrookeN
Arlo Moderator
Arlo Moderator

Please reach out to support within the app. They will be able to investigate this further with you. 

Bitmanis
Aspirant
Aspirant

There is only a virtual assistant who can answer me and it doesnt help..

jguerdat
Guru Guru
Guru

Do you have a subscription? That's needed to talk to official support. If needed, buy a monthly single camera plan for your camera so you can contact them. Once done, cancel the subscription.

BrookeN
Arlo Moderator
Arlo Moderator

@Bitmanis you are on a trial subscription still so you should be able to reach out to support. What happens when you follow these steps? 

https://www.arlo.com/en-us/support/

 

StephenB
Guru Guru
Guru

@Bitmanis wrote:

My arlo camera library is not showing videos from the night until its 12pm. 


What country are you in?

 

We have seen reports of this in Australia and New Zealand, but I don't recall seeing them from folks in other countries.

Bitmanis
Aspirant
Aspirant

Yes I am on trial version.

 

Happens only simple steps what to do but nothing that solves the problem and no chance to talk with a real people on live chat or call..

Bitmanis
Aspirant
Aspirant

I am from Latvia (Europe).

 

Do you know how people solve their problems like this one in Australia and New Zealand?

StephenB
Guru Guru
Guru

@Bitmanis wrote:

no chance to talk with a real people on live chat or call..


@BrookeN's link shows you how to get phone support. 

StephenB
Guru Guru
Guru

@Bitmanis wrote:

 

Do you know how people solve their problems like this one in Australia and New Zealand?


Arlo has to fix it.  Not sure if that has been done already for Australia.

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