Getting logged off automatically after 20 seconds

[Fire-Cam]

Is anyone having issues with Arlo logging off account automatically without notice. 

[jguerdat]

20 seconds definitely isn't normal. 30 minutes is the usual timeout. How are you seeing this - on a phone or the web client (my.arlo.com)? Have you tried both?

[arlouserqld]

This is happening to me too. The phone seems to stay logged in without any issues, but when I go to desktop, I have about 20 seconds before I am logged out. Where does one set this?

[JamesC]

arlouserqld,

This sounds like a mobile device setting that could be shutting down idle apps. Check your mobile settings to see if you can allow the Arlo app to stay awake when minimized.

JamesC