Arlo Go 2 LTE Cameras — Control Works, but No Motion, Recordings, or Live View (Global LTE Ba...

[AviCohen]

Is anyone else seeing this with their Arlo Go 2 LTE cameras?

I’ve got two separate cameras on different accounts, in different states (Ventura County, CA + Manhattan, KS), on Google Fi LTE — and both broke the exact same way this week:

• What’s broken:

  • Red “LTE Not Connected” dot on the dashboard

  • No motion-triggered recordings

  • No push notifications

  • Live view fails from the main device view

• What still works perfectly:

  • Battery levels, LTE bars, and charging status update

  • I can adjust brightness/rotation in settings and watch a real-time preview

  • I can flip the camera 180° remotely and the video feed responds instantly

Basically, the cameras are online — the app can talk to them — but Arlo’s backend isn’t authorizing the media/event channel.

This looks like a backend LTE registration mismatch:

• Control plane = ✅ alive

• Media/event plane = ❌ dead

Two devices, two locations, same failure = not hardware, not SIMs, not carrier.

Feels like an Arlo server issue that broke event triggers, notifications, and recordings for LTE Go 2 models.

If you’re seeing the same thing, please reply so Arlo engineering can escalate this.

Frontline support is only offering “factory reset + re-add” scripts, which don’t solve a backend problem when the cameras are 1,500 miles away.

[BrookeN]

I apologize for the delay in my response. The behavior you are seeing is currently being investigated. I will update the community as soon as possible. 

[BrookeN]

@AviCohen are you still seeing this same behavior?