Arlo GO 2 offline

[Marty123]

I have recently installed 3 Arlo GO 2 cameras with 4G mobile network from t-mobile in the Netherlands. I also have 3 Arlo GO cameras installed in the same area on a t-mobile network.

The Arlo GO 2 cameras are more often offline than the older Arlo GO cameras. What's worse is when the Arlo GO goes offline, it keeps on the spotlight, which causes the battery to drain very quickly (less than 12h...). So remedy for this was to switch off the spotlight permanently so to avoid the battery draining too quickly. The cameras going offline happens sometimes the same day after I reinstalled the battery, sometimes, it lasts a few days. All cameras are in a remote location with no Wifi and are difficult to get to. That was the reason I bought Arlo GO 2 to work on 4G. I have tried using a different SIM card from a different provider in the past, but t-mobile has the best reception from all of them in the area where the cameras are. (the other providers are: Vodafone and KPN in the Netherlands). I have usually 3 bars on the signal strength. Btw, I noticed Arlo has removed the signal strength in the older Arlo GO cameras in the app, so I can't see anymore how many bars there are

Questions:

1. Why is the spotlight switched on even though the camera shows offline in the Arlo app? This seems a bug in the software? I don't want a light switched on in the middle of the night unnecessarily, all night, so it catches unwanted attention.

2. I have read all the troubleshooting options on the Arlo Q&A/FAQ, are there any other options?

3. If this isn't getting any better, I will have to return all 3 Arlo GO 2 cameras and look for alternatives. Does anyone have any camera alternative suggestions that work in remote locations with LTE/4G only? As this is causing too much hassle and maintenance of the cameras.

4. Why is the signal strength indicator removed from the Arlo GO cameras in the app?

[JamesC]

Marty123,

Given the number of issues you are experiencing, I encourage you to reach out to support to further investigate these issues. You can contact support using the Arlo Secure mobile app under Settings > Support and open a ticket.

JamesC