vmc2030

[pigsnout]

I just got a new router from verizon and I think it it only has 5mgz. How can I get my camera to work with it?

[StephenB]

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@pigsnout wrote:

I just got a new router from verizon and I think it it only has 5mgz.

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Unlikely.  What router model?

[pigsnout]

vmc2030

[pigsnout]

essential vmc2030

[StephenB]

What router did you get from verizon?

[pigsnout]

model # G3100

[pigsnout]

Maybe get verizon to swap my router is easiest solution.?

[StephenB]

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@pigsnout wrote:

model # G3100

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That is  a triband router - with one 2.4 ghz radio and two 5 ghz radios.

So it does have 2.4 ghz wifi.

[pigsnout]

Huh. 2.4 does not come up as an option on my phone. My last router gave me a choice of hooking up with the 2 or the 5. Do you happen to know how I can force my phone to pick  show the 2.4 sign up? I get the chime sound but the search step fails.

[StephenB · Accepted solution]

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@pigsnout wrote:

Huh. 2.4 does not come up as an option on my phone. My last router gave me a choice of hooking up with the 2 or the 5. Do you happen to know how I can force my phone to pick  show the 2.4 sign up? 

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Older routers provided different network names for each radio, but most newer routers use a single network name for all channels.

I don't own this router, but page 44 of the manual gives you a way to disable the 5 ghz radios.  If you do that, the phone will have to use 2.4 ghz.  https://www.verizon.com/supportresources/content/dam/verizon/support/consumer/documents/internet/fio...

You would then re-enable the radios after setup is complete.

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@pigsnout wrote:

 I get the chime sound but the search step fails.

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Two things to try before you start changing router settings:

• Make sure you are selecting the Essential Spotlight camera when you add the device (assuming your camera has a spotlight).  If you select the wrong model, the onboarding will fail.
• Try using a PC (browse to my.arlo.com) to add the camera.  That sometimes will succeed when the app fails.

[pigsnout]

Thank you so much for your time Stephan B! I really appreciate it.

[pigsnout]

Hi Stephen. I am all set up! I think I was choosing Essential instead of w/ spotlight. Thanks for the thought probes. - Andy

[StephenB]

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@pigsnout wrote:

I am all set up! 

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Great!