phone # to speak with a human

[ashleyjrl]

This customer service is the worst I have ever experienced.  been trying for over an hour to reconect my camera and no help.  no wonder ring runs circle around arlo.  thank god i only have one arlo camera.  do they not believe in humans to help answer questions.

Is there a phone number to reach this 3 world company

[JamesC]

ashleyjrl,

If you have an active subscription or trial plan, you can find support options within the Arlo mobile app under Settings > Support. See here for more information: Arlo Support Options

Could you provide more details about what issue you are experiencing with your camera? We may be able to assist here on the community.

JamesC

[Di3003]

I purchased my husband the  Arlo essential cameras (3) for Christmas 2021. When they were first set-up they worked great and in the second week we woke up one morning to find none were working. He was able to get 2 back in operation but not the third. After several weeks trying to get help I received a RMA to return after all the trouble shooting proved it wouldn't work. I never received an address to where I was to ship back the camera and while I was awaiting the RMA expired. I have no idea what to do next. Any help would be greatly appreciated.

Thanks

[StephenB]

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@Di3003 wrote:

After several weeks trying to get help I received a RMA to return after all the trouble shooting proved it wouldn't work. I never received an address to where I was to ship back the camera and while I was awaiting the RMA expired. I have no idea what to do next.

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If you have the case number, you can post it here.  Then the mods ( @JamesC , @ShayneS ) can follow up.

Also, if you have any camera in a subscription plan, you can select that camera in the support options in the app.  That should include a phone support option. Of course select the failed camera if it is still in the account (and has a subscription).