Arlo|Smart Home Security|Wireless HD Security Cameras

how do i access recorded events

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froggyjo18
Follower
Follower

 i have a history of an old event i can access from 14th of July but nothing since.  I have a multi camera account which i cannot access anything on the date.  The date wont move for me.

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DannyBearAgain
Master
Master

It would usually mean that your cameras stopped recording to the cloud. Did you let your subscriptions expire? See if the cameras can still live view and if you are able to make a manual recording and can be played with your app.

 

Check your cameras still have a subscription attached by going settings/support/the camera for details.

StephenB
Guru Guru
Guru

@froggyjo18 wrote:

 i have a history of an old event i can access from 14th of July but nothing since.  I have a multi camera account which i cannot access anything on the date.  The date wont move for me.


Can you make a manual recording while livestreaming?