arlo essential factory resettting on it's own

[tgoody1986]

I have 2 arlo essential cameras. One has worked great, 2 weeks ago, the other started factory resetting itself.  I woke up one morning to an alert that the camera had been factory reset and was no longer in my account. I set it up again and after an hour, I again received a notification that the camera had been factory reset.  I checked the app, and it was no longer in my list of connected devices.

I have tried charging it and rebooting it from the app.  I'm not sure how to proceed.

[StephenB]

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@tgoody1986 wrote:

I'm not sure how to proceed.

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You could try contacting support - if you have a subscription, you will find a phone option in the app.  Don't google a support number - that will lead to a scam support site.

Is the camera still under warranty (1 year)?