Arlo|Smart Home Security|Wireless HD Security Cameras
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arlo essential camera - will not stay connected to wifi

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FredBusk2705
Follower
Follower

just reading all these complaints makes me regret ever buying this product - it will not stay connected to the wifi and attempts to resolve the issue with their 'customer service' have been a disaster -- https://www.bbb.org/us/ca/carlsbad/profile/security-cameras/arlo-1126-1000061663

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JamesC
Community Manager
Community Manager

FredBusk2705,

 

Connectivity issues are often due to signal strength, interference or location issues.

 

What does the signal strength icon show for the camera when it is online?

 

Take a look at these positioning tips for ideas on how to place your camera for best performances: https://kb.arlo.com/37/Arlo-Camera-Placement-Tips

 

JamesC

kodpkd
Apprentice
Apprentice

I have been having the same issues.  I have tried all of the suggestions, nothing has helped. I think they are going to exchange the camera.  We will see if the new one does the same thing.