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arlo essential一个 摄像头离线后连接不上
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买的两个arlo essential摄像头,最初设置都没问题,正常使用一周以后,两个摄像头都显示离线,没办法实时连接查看。我看电池快没电了,所以取下充电。充电以后就连接不上了,查找不到摄像头,另一个摄像头在充电以后正常使用。请客服回答。
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@Betty126 wrote:
买的两个arlo essential摄像头,最初设置都没问题,正常使用一周以后,两个摄像头都显示离线,没办法实时连接查看。我看电池快没电了,所以取下充电。充电以后就连接不上了,查找不到摄像头,另一个摄像头在充电以后正常使用。请客服回答。
You might try the reset procedure here:
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已经尝试重新连接了,但是所有步骤都没问题,扫完二维码后听到一声响,然后查找附近的摄像头的时候每次都失败。
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@Betty126 wrote:
已经尝试重新连接了,但是所有步骤都没问题,扫完二维码后听到一声响,然后查找附近的摄像头的时候每次都失败。
If you are using the app, then try a PC/Mac (my.arlo.com). Disable 5Ghz in your router temporarily if you can.
Make sure the network security is set to WPA2 (AES). If you have punctuation in the network name and password, you might need to remove it.
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