Wi-Fi troubleshooting

[Arlo-PA]

Refurb Essential with spotlight from Amazon was working fine for 1st 3 months, once “3 month trial” expired device will no longer connect to home network via Wi-Fi.  Very frustrating.

[jguerdat]

Are you sure it's not connecting as opposed to not recording to the cloud? The end of the 3 month trial doesn't disconnect the camera but does preclude the cloud recordings.

[Arlo-PA]

Thanks for the quick reply.  Won’t connect to Wi-Fi router.  Keeps “searching” then times out.  Tried 2 different routers, no luck with either.

[jguerdat]

Sounds like a faulty camera. Can you see the camera getting an IP address in your router settings? It may help to remove and resync the camera. If you have a subscription (before removing the camera) you can use Settings, Support to get additional help.