Why doesn't the number of pictures go off the Arlo app icon on a Samsung A13 5G Android phone after

[Reg4752]

 The numbers don't go off the Arlo App after deleting the video's. I can turn the phone off and back on, but once a new video is recorded it shows the number and after deleting the number stays. How do I fix this?

[ShayneS]

Which version of the the mobile app are you using as well as the OS version on the Android phone? 

[Reg4752]

Arlo version is 4.2.1_28524     Android version is 13

[ShayneS]

Can you try clearing your apps cache by performing the following? "Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache."

[Reg4752]

I have done that, but I shouldn't have to do that every time. Once the videos have been deleted, the number should disappear automatically.

[ShayneS]

Does the number counter reset after reviewing the library tab? 

[Reg4752]

No it doesn't. The only way to remove the numbers is to clear the data & cache, then I have to sign back into the Arlo account everytime.

[ShayneS]

Does this issue still occur on version 4.3.5 of the Arlo Secure mobile app? 

[Reg4752]

My phone app shows version 4.3.5 and it shows 1 video, which there isn't any, so, yes it still occurs.