VBM4000 not recording to library

[SuzMaxim]

I cannot seem to get the base station to record to my library. There is an external storage port which I have in use, however I would like to see recordings via the app. Arlo doesn't provide support without a subscription, so I'm turning to you all.

[StephenB]

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@SuzMaxim wrote:
 I would like to see recordings via the app. 

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That requires a smarthub base (VMB4540 or VMB5000).  Your post says you have a VMB3000, and that doesn't support direct access to local storage.  https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Smarthubs aren't that easy to find - out of stock everywhere I've looked recently.  So you might need to purchase a subscription until you can find a smarthub, and cancel if after you've tried out direct access to local storage, and confirmed that it works for you.

The feature has several limitations:

• No ability to make manual recording
• No ability to allow friend account access to the videos
• No ability to see the videos from a PC browser
• No thumbnails
• Remote access to videos can be tricky to set up (requires either port forwarding in your router, or a VPN connection to your router).

What cameras do you have?

[StephenB]

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@SuzMaxim wrote:
 I would like to see recordings via the app. 

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That requires a smarthub base (VMB4540 or VMB5000).  Your post says you have a VMB3000, and that doesn't support direct access to local storage.  https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

Smarthubs aren't that easy to find - out of stock everywhere I've looked recently.  So you might need to purchase a subscription until you can find a smarthub, and cancel if after you've tried out direct access to local storage, and confirmed that it works for you.

The feature has several limitations:

• No ability to make manual recording
• No ability to allow friend account access to the videos
• No ability to see the videos from a PC browser
• No thumbnails
• Remote access to videos can be tricky to set up (requires either port forwarding in your router, or a VPN connection to your router).

What cameras do you have?

[jguerdat]

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@SuzMaxim wrote:
Arlo doesn't provide support without a subscription, so I'm turning to you all.

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In addition, Arlo DOES provide support regardless of whether you have a subscription. Use the Contact Support link at the bottom here.

[SuzMaxim]

Thanks Stephen. It's actually the VBM4000 that I have, not the 3000. I must have hit the wrong thing when I created the post. I have the Essential cameras.

[dcfox1]

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@SuzMaxim wrote:
Thanks Stephen. It's actually the VBM4000 that I have, not the 3000. I must have hit the wrong thing when I created the post. I have the Essential cameras.

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The VMB4000 is a base not a Smart Hub so what StephenB said would apply for App access. 

What is the difference between each Arlo SmartHub and base station?

[StephenB]

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@dcfox1 wrote:

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@SuzMaxim wrote:
Thanks Stephen. It's actually the VBM4000 that I have, not the 3000. I must have hit the wrong thing when I created the post. I have the Essential cameras.

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The VMB4000 is a base not a Smart Hub so what StephenB said would apply for App access. 

What is the difference between each Arlo SmartHub and base station?

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Right.  You can eject the USB drive using the app/browser and then connect it to your PC.  That's the only way to see the videos with your base.