Unable to get live customer support - no valid phone numbers

[Columbo1]

I've tried calling previous valid customer support numbers, but they are no longer valid phone numbers.  I can't seem to find anyoter method of getting customer support.  Has Arlo stopped customer support?

[StephenB]

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@Columbo1 wrote:

  I can't seem to find another method of getting customer support. 

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See this:

https://kb.arlo.com/000062461

[Columbo1]

Thabks for your reply SteohenB.  But it doesn't help.  need to speak with a live rep.  I have a prepaid supscription  to Alo Secure Plan, prepaid until   Feb 7 2024.  It includes live customer support, but none of the alro phone numbers are valid at this time.  Need to speak to a rep, since I'm paying for it.  Have they discontinued live support?  I shouldn't have to jump thru various hoops to get answers to my situation.

[StephenB]

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@Columbo1 wrote:

But it doesn't help.  need to speak with a live rep.  

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Did you notice the part of the article that says this:

• Phone: Talk to an Arlo expert over the phone (6:00AM-6:00PM PST). 

Use the phone support option in the app - googling for phone numbers generally leads to scam support sites.

[BrookeN]

Please contact support. Within the app on your mobile device click on the silhouette on the top left ~ support center ~ the device that you are needing assistance with then choose the issue. Support is open 7 days a week from 6 am ~ 6pm PT.

[Columbo1]

The link you provided does not work (not a hot link) for Phone.  If their is a valid phone number for live support, for paying subscribers, can't someone just give me the PHONE NUMBER, instead of referring me to useless links?

[StephenB]

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@Columbo1 wrote:

The link you provided does not work (not a hot link) for Phone.  

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Arlo doesn't publish any numbers.  Googling for one almost always results in reaching a scam support site.

You need to go into the support area of the app (not the browser), select a camera in a subscription plan, and then scroll down to the phone support option.  When I do that on my iPhone, I see a "Call" popup with a phone number.  Pressing that should connect you.