Hello. I purchased these cameras a couple of months ago. I walk through the steps, but the camera is never found during sync step. The phone cannot find the camera. The camera is connected to the router (I have the ability to see). I have also tried to contact support and get absolutely nowhere. Thank you.
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Make sure the camera is fully charged and attempt a factory reset: How do I factory reset and re-sync my Arlo camera?
After the reset is complete, try onboarding the camera again. Do you still experience the same behavior?
I have the same issue.
I can see it connect to the network from my router management site, but at the end of the sync period the LEDs flashes yellow. It is also ridiculous that Arlo only provide support to subscribers, and you are unable to subscribe until your devices are only.
Yes Sir I have tried 3 different phones
Have you tried it on a PC as suggeted as others have had more sucess with that. Also are you selecting "Essential Spotlight" instead of "Essential" in set up. There are three selections and some use the wrong one.
I have tried resetting the device and start over, but with the same result.
Se attached screenshot of the app.
Thank you for your response. Below are the steps I have taken.
Tried multiple phones, my desktop computer, and multiple cameras.
I have made sure my router is only on 2.4
Made sure that I am selecting correct camera on set up list.
The camera can be seen on my router list.
I had the same problem on had to call On Tech to the tune of 400.00 dollars. He what he did that was different that what I was doing. Put all your camera together in one area. they work off each other for syncing and updating. hope this help
It always amazes me that 1) folks Google for support instead of simply using Settings, Support and 2) actually pay for what Arlo provides for free (other than needing at least a temporary subscription). ANd some even let these "support" people have access to their accounts/systems...
I did call Arlo support. When I finally got to talk to someone took me through all the steps finally sending me a new camera and that did not work. My problem would not let the camera sync and update. worked on the problem for almost 2 weeks. It was the Arlo tech that advise me to call OnTech. it was the On Tech person that told me to group all the cameras together for the initial install. It like I told the Arlo update e-mail, it sad when a third-party tech, and company know more about your product than the Arlo tech.
The camera chimes but is not discovered.
Do I need to line them up beside each other.......
Do I press the sync button on all (3) cameras.....
And do I pick up one....
Have that one scan the QR code....
When it is discovered....
Pick up the next one.....
Do another QR scan.....
Then do the last one with another QR scan code.
Can and will you make contact with me about how you were able to make contact with On Tech.
Please and thank you in advance!
Sync one camera at a time. You should not attempt to sync another camera until you've finished syncing the first.
Take a look at these instructions: How do I connect my Arlo device directly to a WiFi router?