Support re chime 2 connection

[ant1568]

I have just installed my video doorbell wire free and connected it to my wifi and mobile |OK but cannot get the chime 2 connected. I cannot get any support - helpline just disconnects everytime I ring, chat - no agents available, can't find email, won't let me open a 'case'  - page not available. from what I have seen on the community about this this problem, it's not looking good. Anyone else found support to be absolutley useless?

[jguerdat]

Have you tried the reset procedure for the chime?

https://kb.arlo.com/000061879/How-do-I-reset-my-Arlo-Chime-or-Arlo-Chime-2

[ant1568]

Yes, twice in different ways as has been suggested.

[jguerdat]

It may be a faulty chime - swap at the store.

[ant1568]

It was faulty and they replaced it with another one that had a two pin 'shaver' plug - couldn't make it up. They are now sending me another one - I think....