Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Subscription Mutliple Charges

Reply
Discussion stats
  • 1 Reply
  • ‎2024-06-19 04:51 AM
  • 904 Views
  • 0 Likes
  • 2 In Conversation
amycurtis007
Follower
Follower
‎2024-06-19 04:51 AM

I have been charged 5 times for arlo subscription but it shows I do no have a subscription at all and says Master Plan not assigned on the account. Unable to assign supplemental plan. Please help! That's over $60 charged but no subscription and no way to speak with a representative due to not being a priority because I don't have a subscription. 

Labels:
0 Likes
Reply
Message 1 of 2
904
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2024-06-19 12:23 PM

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

0 Likes
Reply
Message 2 of 2
879
Discussion stats
  • 1 Reply
  • ‎2024-06-19 04:51 AM
  • 905 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.