Arlo|Smart Home Security|Wireless HD Security Cameras
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Subscription Failure ALSO!!

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michellenclark
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Follower
‎2024-11-08 04:55 AM

I've seen this post with others as well. Would like to know what the issue is. I have the Arlo Secure subscription being charged 12.99 per month. I have no recording options on my cameras and my account states I don't have an active subscription, yet I'm still being charged the monthly plan fee. 

Frustrating as well as others have stated as you can't speak to anyone about this. We were out of town and our cameras did not record. 

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BrookeN
Arlo Moderator
Arlo Moderator
‎2024-11-08 07:01 AM

I have reached out to support regarding the subscription not being on the account, they will be reaching out to you as soon as possible.

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