Stuck on "getting status" on my apps...

[Ellenattheranch]

I am getting the "getting status" message on all of my devices which includes two iPhones, one iPad and one android.  This is happening to both the admin and user.  

I contacted support via chat and he/she said that my camera was offline and I would have to reset it.   I am an hour away from my camera....uhg!  

But, I am able to access live video via the web portal...so how if my camera offline??

TIA for the help!

[jguerdat]

Have you rebooted the devices and reinstalled the apps? Are you using a VPN? If so, turn it off.

[Ellenattheranch]

I have deleted and re-installed the apps.  I have not reset or rebooted the camera or router.  I am an hour away from the set up.  No, I am not using a VPN.

[jguerdat]

Since it works on the web, it's either a phone or app issue. WHat happens if you try both WiFi as well as cell service - any difference?

[Ellenattheranch]

No, no difference...

[jguerdat · Accepted solution]

At  this point all I can suggest is working with support as you tried before. No idea why it works only on the web.

[Ellenattheranch]

I contacted support again.  Apparently there is a bug in the app.  Other people have been reporting this issue.  They are working on it.

[JamesC]

A new version of the iOS mobile app was just released in the app store. Please make sure to download the latest version which addresses performance issues some users were experiencing.

Arlo iOS App - 2.19.2 - 26th August 2020

JamesC

[Ellenattheranch]

I just deleted my app and re-installed.  I am still having the same problem.  When trying to view the camera via the app it says the camera is offline.  But, when I go through the browser on my computer the camera is working.

[MelissaShae]

What about the App for Androids? I'm having the same issue on three different android phones