Arlo|Smart Home Security|Wireless HD Security Cameras
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Resolution reverting to minimum

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Rokho
Tutor
Tutor
I set the video resolution to 1536 x 1536. However every few days I go back to check as I don't believe I'm getting that full resolution, and I see it has often reverted to 720 x 720. Has anyone else noticed this?

Alongside another issue (separate thread) I'm having re short video duration I'm convinced the app isn't reflecting what is actually recording, and I wonder if this is somewhat intentional to reduce Arlo's cloud storage costs!
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jguerdat
Guru Guru
Guru

My suspicion is that the camera has a poor connection to your router or hub. In the past a poor connection could cause the resolution to temporarily change but I don't know if that's the case with newer cameras. A poor connection would also cause short duration videos due to a loss of adequate connection.

 

Another possibility is poor upload speeds through your ISP. What is your measured upload speed via speedtest.net?

Rokho
Tutor
Tutor
I'm getting 15 down and 8 up at the front door. I haven't seen the resolution drop for a few days now
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