Renewal of secure plan

[Domdomthk]

Hi my secure plan will be expired today.  I have subscribed the annual renewal plan and settled with my credit card 3 days ago.  However I am still receiving the service expiration notice today.  When I checked my bank statement, the payment status was showed as “Pending”.  I asked my bank and they claimed they are pending the confirmation from Merchant.  Please let me know if you need anything to process my payment.  I don’t want to lose any functions for my Arlo cam.

[JamesC]

Domdomthk,

The service should renew when you complete the transaction. If it's still showing pending on your statement, there may be an issue with the billing information that needs corrected. I encourage you to reach out to the Arlo Support team within the Arlo Secure mobile app under Settings > Support to investigate further.

JamesC