Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Purchased a new phone and now I can't login

Reply
Discussion stats
  • 2 Replies
  • ‎2023-05-09 04:53 PM
  • 1413 Views
  • 0 Likes
  • 3 In Conversation
ndf113
Follower
Follower
‎2023-05-09 04:53 PM

I moved and got a new phone. Now I can’t reconnect to my cameras 

Labels:
0 Likes
Reply
Message 1 of 3
1,413
2 REPLIES 2
DannyBearAgain
Master
Master
‎2023-05-09 07:32 PM

Do you know what is preventing you? Is it the two-step verification process?

0 Likes
Reply
Message 2 of 3
1,401
StephenB
Guru Guru
Guru
‎2023-05-10 05:35 AM
@ndf113 wrote:

I moved and got a new phone. 

Both at the same time???

 

It's not clear if this is a phone issue or a wifi issue (or both).  Let's start with WiFi.

  • Do you use a base station, or is the camera connected to your home wifi?
  • Is your router still using the same wifi network name and password as before?
  • Can you access the cameras using a PC (browsing to my.arlo.com)?
0 Likes
Reply
Message 3 of 3
1,394
Discussion stats
  • 2 Replies
  • ‎2023-05-09 04:53 PM
  • 1414 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.