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Purchased a new phone and now I can't login

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  • 2 Replies
  • ‎2023-05-09 04:53 PM
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ndf113
Follower
Follower
‎2023-05-09 04:53 PM

I moved and got a new phone. Now I can’t reconnect to my cameras 

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DannyBearAgain
Master
Master
‎2023-05-09 07:32 PM

Do you know what is preventing you? Is it the two-step verification process?

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StephenB
Guru Guru
Guru
‎2023-05-10 05:35 AM
@ndf113 wrote:

I moved and got a new phone. 

Both at the same time???

 

It's not clear if this is a phone issue or a wifi issue (or both).  Let's start with WiFi.

  • Do you use a base station, or is the camera connected to your home wifi?
  • Is your router still using the same wifi network name and password as before?
  • Can you access the cameras using a PC (browsing to my.arlo.com)?
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