Notifications suddenly stopped

[TammyB7]

Hi! Hoping someone can help. My camera suddenly stopped recording and sending me notifications but I can still see the live. Normally glitches like this resolve themselves within a day but it's been over 24 hours now. I've done all I can with troubleshooting including unload and reinstall the app and messed around with modes, etc. Any suggestions would be great. Thanks!

[StephenB]

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@TammyB7 wrote:

My camera suddenly stopped recording and sending me notifications but I can still see the live.

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Can you make a manual recording while livestreaming?

[TammyB7]

Yes I can. 

[StephenB]

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@TammyB7 wrote:

Yes I can. 

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Ok.  Then the subscription is in force.

What mode is the system in?  Have you looked in the settings for that mode, and made sure there is a rule for the camera there?

[TammyB7]

I'm in "arm away" mode. I've looked through all the settings and they are the same as they've always been. Not sure why it suddenly stopped working. Normally, I would just reset the device, but this is a remote property and I'm 10 hours away.  By the way, thank you so much for trying to help me with this. It's much appreciated!

[BrookeN]

Is this one one particular camera or on numerous? I am unsure if you are iOS or Android so here is some troubleshooting steps for both:

https://kb.arlo.com/000062910/Why-am-I-not-receiving-Arlo-notifications-on-my-iOS-device-Arlo-Secure...

https://kb.arlo.com/000062912/Why-am-I-not-receiving-Arlo-notifications-on-my-Android-device-Arlo-Se...

[TammyB7]

Thanks for the reply. I use iOS. I watched the video that you linked and have already gone through all of those steps. To answer your first question, I have two cameras. One, which we're talking about, is the one I'm able to see the live stream but I'm not getting notifications. The other is off-line (this happened at the same time as the issue with the other camera started). There's no picture and has a red icon with an exclamation mark in the center of the screen where the love livestream normally is. 

[BrookeN]

 The camera that is offline will more then likely need reset, that camera is not on a subscription plan. However, the other camera does appear to be online. Let's try uninstalling the app and reinstalling it and see if that makes a difference at all. 

[TammyB7 · Accepted solution]

Oh man...why didn't I think to do that first??? It brought the unsubscribed camera back to life and I guess I'll have to wait for some motion to see if the other issue is resolved but I have a good feeling about it. Thank you and I know that is the very first thing I should have tried. 🤗

[BrookeN]

@TammyB7 I am glad it is working as expected again. If you have any other questions, please let me know.