Not recording into library VMC2030

[KenSult]

My VMC2030 was working with my 2 arlo2’s and base station, but now it will give alerts but it doesn’t record it into the library.

We have no subscriptions of any kind and the 2 old arlos are working fine.

[StephenB]

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@KenSult wrote:

We have no subscriptions of any kind

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That is why you aren't getting recordings with the Essential.  You got them during the trial, but they stopped when the trial ended.

Your older Pro 2 cameras came with free 7-day cloud storage.  But all the newer cameras (starting with the Ultra in 2018) require a subscription to get any cloud storage.  That includes the Essential models.

https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends

[KenSult]

I wouldn’t have bought it then !

[ShayneS]

It sounds like your 3 moth Arlo Secure trial has ended. You may be interested in the local storage feature, but this requires the use of a Smart Hub or Base station (Models in link). I have provided the How-To article here: https://kb.arlo.com/1146857/How-do-I-set-up-local-storage-backups-using-my-Arlo-Base-Station-or-Smar...

[ArloLI]

I have 7 cameras. 5 that I purchased a few years ago. The 5 have a 7 day library that I can view in the library. The 2 new ones purchased a few months stopped showing up in the library. When purchased no where was it explained that this was a "trial" for video access in the library. If I would have known I would have purchased another brand of camera. I will contact the store where purchased and initiate a return through my credit card. This is "fraud" bait and switch": whatever. Why would I spend hundreds of dollars each year to store recordings that 99% are not needed.

There is not contact info listed no phone, email or live agent to talk to. This was not the situation 3 years ago when first purchased cameras. Very disappointing.

[ArloLI]

me too.  will be returning my new cameras. My arlo pro cameras have 7 day history for free and that is what I expected with the new cameras. subscription is hundreds of dollars per year.

[KenSult]

Best Buy won’t take them back !

[ArloLI]

I did not buy them at best buy.  The store where purchased will take it back That is why I shop there.   There is no support for Arlo products. no phone, no email. This message board is it.  Poor business model