No trial or subscription option

[Iulian]

I didn't get the storage trial and I can't even connect the subscription! I bought the cameras for nothing if I can't use them. I sent an email two weeks ago regarding this problem and I have not received any response! It is unacceptable to be such a customer support!

[StephenB · Accepted solution]

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@Iulian wrote:

I didn't get the storage trial and I can't even connect the subscription! 

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Do you live in a country where the subscription is offered?  There is a list of countries here:

• https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...

[Iulian]

Hello. No, I'm from Moldova.

[StephenB]

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@Iulian wrote:

Hello. No, I'm from Moldova.

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Unfortunately that is why you don't get the trial (or have the ability to subscribe).

Some have worked around this using a VPN that terminates in a country where Arlo does have a subscription.  You'd need to delete your current account and create a new one when the VPN is connected.  At that point you no longer need the VPN.