How to permanently delete Arlo account

[Pineda]

I had my Arlo account from my subscription with Verisure. This is now cancelled and Verisure told me to contact Arlo to have my Arlo account permanently deleted. There is no option to delete my account when I look under 'settings' or 'privacy centre'. Need this to be deleted please!

[StephenB]

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@Pineda wrote:

I had my Arlo account from my subscription with Verisure. This is now cancelled and Verisure told me to contact Arlo to have my Arlo account permanently deleted. There is no option to delete my account when I look under 'settings' or 'privacy centre'. Need this to be deleted please!

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Are you following these instructions?

• https://kb.arlo.com/000062615/How-do-I-close-or-delete-my-Arlo-account

[Pineda]

I’ve tried that but there is no option to delete my account as it states there. I’ve tried both on the app and by logging in using my laptop - no option on either 

[StephenB]

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@Pineda wrote:

I’ve tried both on the app and by logging in using my laptop - no option on either 

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Do you see "Feed" and "Dashboard" in the app?  Or do you see "Library"?

[Pineda]

I can see 'library' on both the app and on the website. 

[StephenB]

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@Pineda wrote:

I can see 'library' on both the app and on the website. 

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I am wondering where the guide goes wrong - are you seeing "Account" in step 4?

I see "Feed" myself, so can't try the paths you have. 

[Pineda]

 

I can see ’account’ but there’s just no option to delete. 

[StephenB]

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@Pineda wrote:

 

I can see ’account’ but there’s just no option to delete. 

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Is it the same on my.arlo.com?