How to obtain RMA number

[amxing]

My Essential wire free spotlight camera was bought from Best Buy on 7/13/2022. Unfortunately, the battery cannot be charged anymore. I tried all kind of methods from community. 
Since it is still in one-year warranty, I would like to get a replacement or repair. However, I cannot find a way to obtain RMA number from chatbot or community. 
Thank you for your help. 

[StephenB]

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@amxing wrote:

My Essential wire free spotlight camera was bought from Best Buy on 7/13/2022. Unfortunately, the battery cannot be charged anymore. 

Since it is still in one-year warranty, I would like to get a replacement or repair. 

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If you have a subscription for the camera, you will see a phone support option in the app.

The mods ( @JamesC and @ShayneS ) can also assist.

[amxing]

Hi Stephen,

Thank you for the information. I have no extra subscription and cannot see the customer service number. 

Hope  @JamesC and @ShayneS can help me further. 

Thanks. 

[JamesC]

amxing,

For warranty support, you should be able to initiate a claim using the chat option found here: https://www.arlo.com/en-us/support/contact.aspx

Please let me know if you need further assistance.

JamesC

[amxing]

 
Hi James,

thank you for the reply. chatbot cannot complete warranty claim, and I cannot go through from chatbot to live agent.  
Further help on warranty is require. 
Thanks

Maixing 

[JamesC]

amxing,

What is the Serial number associated with your Essential camera?

JamesC

[amxing]

 

Hi James,

VMC2030-100NAS:

S/N: A47E2570A56D9

It was bought on BestBuy on 7/13/2022. 

Thanks.

Maixing 

[JamesC]

amxing,

Thank you for the information. I've opened a support ticket with these details. An agent will reach out to you with more information as soon as possible.

JamesC

[amxing]

Hi James,

Thank you for the help. I have seen the   case number was created. 
Thanks.

Maixing